Automate agent decision making to quickly resolve member cases and ensure data handling compliance.
Agent Assistant automatically identifies caller intent and agent action for health plan contact centers on Simplify Platform. Our additive solution eliminates the agent guesswork by controlling actions based on validated industry AI models versus generating agent response options vulnerable to error.
Below are three components we incorporate to provide scale and user-friendly contact center solutions on Simplify Platform.
Virtical Apps integrate seamlessly with the Simplify Platform platform, across Sales, Service, Health, and Experience Clouds. Virtical's User Experience (UX) layer is integrated with Simplify Platform and blended into business processes such that the insights derived from our AI models are delivered to your users in the right place at the right time. Moreover, Virtical offers configuration tools that allows in-house customization of these Prebuilt apps as per the unique needs of your business. These ready-to-use, yet tunable applications fast-track digital transformation, freeing up your team to focus on more strategic tasks. Integration of Virtical with Simplify Platform is therefore not just an optimized solution for the health insurance sector, but also a catalyst for bringing about technological innovation within your organization.